Privacy Policy
Last Updated: June 01, 2023
Xpress Elite Chauffeurs LLC (“we,” “us,” or “our”) values your privacy. This policy explains how we collect, use, and protect your information when you use our services or communicate with us via phone, SMS, or our website bookings.xectransport.com.
1. Information We Collect
We may collect:
- Your name, phone number, email address, and booking details when you request our services.
- Payment and billing information (processed securely by third parties — we do not store full credit card numbers).
- SMS message history related to bookings, confirmations, or customer support.
2. How We Use Your Information
We use your information to:
- Confirm and manage bookings.
- Provide updates about your ride.
- Respond to your inquiries and support requests.
- Send promotional offers (only if you have opted in).
3. SMS Communications
- By providing your phone number, you consent to receive SMS messages from us for booking confirmations, service updates, and important information.
- Message and data rates may apply.
- You can opt-out at any time by replying STOP to our messages.
- Reply HELP for assistance.
4. Information Sharing
We do not sell or rent your personal information. We may share it only with:
- Chauffeurs and staff to fulfill your booking.
- Payment processors for secure transactions.
- Legal authorities if required by law.
5. Data Security & Retention
We use reasonable measures to protect your data. We retain booking and communication records as required by law or for business purposes, after which they are securely deleted.
6. Your Rights
You may request to view, update, or delete your personal information by contacting us at:
Phone: 614-502-3771
Email: support@xectransport.com
If you opt out of SMS, you may still receive necessary communications via email or phone regarding active bookings.